CONNECTED PATIENT COMMUNICATION

Every Patient Conversation. One Intelligent Platform.

Every Patient Conversation. One Intelligent Platform.

PatientCom brings patient communication, AI-powered engagement, automation and actionable intelligence together in one connected platform—helping healthcare organizations create better patient experiences while giving teams the tools to work more efficiently.

PatientCom brings patient communication, AI-powered engagement, automation and actionable intelligence together in one connected platform—helping healthcare organizations create better patient experiences while giving teams the tools to work more efficiently.

Built on 25+ years of healthcare communication and contact center experience.

Unified Patient Inbox

AI assisted

Priority conversations

12

AR

A. Rodriguez

Appointment reminder response

KW

K. Williams

Care follow-up required

Care coordination · A. Rodriguez

10:42 AM

Can I confirm my appointment time for tomorrow?

PATIENTCOM AI SUGGESTION

PATIENTCOM AI SUGGESTION

Your appointment is confirmed for tomorrow at 9:30 AM. Would you like directions or to update your contact preferences?

Your appointment is confirmed for tomorrow at 9:30 AM. Would you like directions or to update your contact preferences?

98.2%

Response rate

42 hrs

Team time saved

EXPERIENCE THAT DRIVES INNOVATION

25+ Years of Experience. One Intelligent Communication Platform.

25+ Years of Experience. One Intelligent Communication Platform.

PatientCom brings together more than 25 years of experience in healthcare communications, patient engagement, contact center operations and communication technology. That experience is reflected throughout our platform—from intelligent patient messaging and automated outreach to AI-powered conversations, workflow automation, analytics and enterprise integrations.

PatientCom brings together more than 25 years of experience in healthcare communications, patient engagement, contact center operations and communication technology. That experience is reflected throughout our platform—from intelligent patient messaging and automated outreach to AI-powered conversations, workflow automation, analytics and enterprise integrations.

We understand that healthcare communication isn’t simply about sending a message. It’s about connecting patients with the right information, resources and people at the right time. PatientCom gives healthcare organizations the technology to make those connections simpler, faster and more intelligent.

We understand that healthcare communication isn’t simply about sending a message. It’s about connecting patients with the right information, resources and people at the right time. PatientCom gives healthcare organizations the technology to make those connections simpler, faster and more intelligent.

25+ Years

Healthcare Communication Experience

One Platform

Connected Patient Communication

AI-Powered

Intelligent Patient Engagement

Enterprise Ready

EHR & API Integrations

ONE CONNECTED PLATFORM

Everything Your Team Needs to Keep Patients Connected.

Everything Your Team Needs to Keep Patients Connected.

PatientCom brings communication, AI, automation, patient access and actionable intelligence together in one connected platform. Give your teams the technology to manage patient conversations, automate routine interactions and create more efficient communication experiences across the patient journey.

PatientCom brings communication, AI, automation, patient access and actionable intelligence together in one connected platform. Give your teams the technology to manage patient conversations, automate routine interactions and create more efficient communication experiences across the patient journey.

Unified Patient Inbox

Bring patient conversations into one organized workspace where teams can view communication history, manage incoming messages, respond to patients and identify conversations requiring attention.

AI Agents

Use intelligent SMS and Voice AI Agents to handle routine patient interactions, understand patient needs, automate workflows and seamlessly escalate conversations when staff assistance is needed.

Automated Outreach

Automate appointment reminders, confirmations, billing communications, follow-ups and other important patient outreach while keeping communication timely and consistent.

Campaign Management

Create and manage targeted patient communication campaigns using reusable templates, scheduled delivery, workflow automation and engagement tracking.

Patient Access

Make it easier for patients to communicate appointment, scheduling, billing, prescription and other service needs while intelligently routing requests to the appropriate workflow or team.

Analytics & Reporting

Turn communication activity into actionable intelligence with visibility into messaging performance, patient engagement, AI interactions, operational activity and communication trends.

Connected to Your Healthcare Ecosystem

Connected to Your Healthcare Ecosystem

PatientCom integrates with EHRs, healthcare applications and enterprise systems through flexible API integrations—helping communication workflows stay connected to the technology your organization already relies on.

PATIENTCOM AI AGENTS

Intelligent Conversations. Meaningful Action.

Intelligent Conversations. Meaningful Action.

PatientCom AI Agents help healthcare organizations automate routine patient interactions across SMS and voice while keeping conversations connected to operational workflows. AI understands what patients need, takes action when appropriate and seamlessly brings staff into the conversation when human assistance is required.

PatientCom AI Agents help healthcare organizations automate routine patient interactions across SMS and voice while keeping conversations connected to operational workflows. AI understands what patients need, takes action when appropriate and seamlessly brings staff into the conversation when human assistance is required.

SMS AI Agent

Transform patient messaging into intelligent two-way conversations. PatientCom’s SMS AI Agent understands patient intent, responds to common requests, initiates workflows and routes conversations requiring staff assistance—all within the same connected communication experience.

Understand patient intent, answer routine patient questions, appointment confirmations, identify rescheduling requests, recognize billing and prescription needs, initiate automated workflows, escalate to staff when needed

Voice AI Agent

Extend intelligent patient communication to the phone. PatientCom’s Voice AI Agent supports inbound and outbound patient interactions, automates routine conversations, captures important information and connects patients with staff when additional assistance is required.

Inbound and outbound conversations, appointment outreach, patient verification, automated follow-up, capture patient responses, conversation transcripts, intelligent staff escalation

AI That Knows When People Matter

AI That Knows When People Matter

Not every patient interaction should be automated. PatientCom intelligently identifies conversations that require human attention and routes them to staff with the conversation context they need to continue helping the patient.

Patient Message

Intent Detected

AI Response

Workflow Action

Staff Escalation

UNIFIED PATIENT COMMUNICATION

One Conversation. Every Interaction.

One Conversation. Every Interaction.

Patient communication shouldn’t be scattered across disconnected systems. PatientCom brings patient conversations, AI interactions and staff communication together in one organized workspace—giving teams the context they need to respond quickly and keep communication moving.

Patient communication shouldn’t be scattered across disconnected systems. PatientCom brings patient conversations, AI interactions and staff communication together in one organized workspace—giving teams the context they need to respond quickly and keep communication moving.

Complete Conversation History

View patient communication in a continuous thread so staff have context before responding.

Intelligent Prioritization

Identify unread conversations, follow-up needs and interactions requiring staff attention.

AI + Human Collaboration

Allow AI Agents and healthcare teams to work within the same connected communication experience.

Intent-Aware Conversations

Understand whether patients are contacting the organization about appointments, scheduling, billing, prescriptions or other needs.

Seamless Staff Responses

Give staff a centralized workspace to review conversations and respond directly to patients.

Connected Workflows

Turn patient conversations into operational actions instead of leaving requests buried inside messages.

Unified Patient Inbox

7 require attention

PRIORITY CONVERSATIONS

A. Rodriguez

Appointment confirmation · Unread

K. Williams

Billing question · Follow-up

T. Nguyen

Prescription request · Resolved

A. Rodriguez · Appointment Support

A. Rodriguez · Appointment Support

Intent: Reschedule

PATIENT

I need to move tomorrow’s appointment. Is there anything available later this week?

AI identified rescheduling intent and prepared available appointment options for staff review.

CARE TEAM

I can help with that. I’m checking availability and will send options shortly.

Staff follow-up assigned · Conversation remains active

Campaign Management

3 scheduled

Upcoming Appointment Reminder

Message template · Patient audience

RUNNING

Outstanding Balance Outreach

Message template · Patient responses

SCHEDULED

Annual Patient Follow-Up

Delivery status · Completed

COMPLETED

Sent

Failed

Patient Responses

AUTOMATED PATIENT OUTREACH

Reach the Right Patients. At the Right Time.

Reach the Right Patients. At the Right Time.

PatientCom helps healthcare organizations move beyond manual outreach with intelligent, automated communication workflows. From individual patient notifications to targeted campaigns, teams can keep patients informed while reducing repetitive communication work.

PatientCom helps healthcare organizations move beyond manual outreach with intelligent, automated communication workflows. From individual patient notifications to targeted campaigns, teams can keep patients informed while reducing repetitive communication work.

Appointment Communication — Automate appointment reminders, confirmations, cancellations and follow-up communication.

Billing Outreach — Keep patients informed about balances and important billing-related communication through structured outreach workflows.

Targeted Campaigns — Create communication campaigns for specific patient populations using reusable messaging templates and scheduled delivery.

Automated Follow-Up — Keep communication moving with workflows that identify patient responses, trigger next steps and surface interactions requiring staff attention.

Identify Patients → Select Communication → Schedule Outreach → Patient Response → Automated Next Step

WHY PATIENTCOM

Better Communication for Patients. Smarter Operations for Your Team.

Better Communication for Patients. Smarter Operations for Your Team.

PatientCom combines decades of healthcare communication experience with intelligent technology designed around the way healthcare organizations actually work. By connecting patient communication, AI and automation in one platform, PatientCom helps teams reduce repetitive work, respond more efficiently and create better communication experiences for patients.

PatientCom combines decades of healthcare communication experience with intelligent technology designed around the way healthcare organizations actually work. By connecting patient communication, AI and automation in one platform, PatientCom helps teams reduce repetitive work, respond more efficiently and create better communication experiences for patients.

Reduce Communication Workload

Automate routine outreach and patient interactions so staff can focus on conversations that need their attention.

Improve Patient Access

Make it easier for patients to communicate their needs and connect those requests to the appropriate team or workflow.

Keep Teams Connected

Give staff greater visibility into patient conversations, follow-up needs and communication activity.

Turn Communication Into Intelligence

Use analytics and communication data to understand engagement, operational activity and emerging patient needs.

CONNECTED HEALTHCARE TECHNOLOGY

Built to Work With Your Healthcare Ecosystem.

Built to Work With Your Healthcare Ecosystem.

PatientCom connects patient communication with the systems healthcare organizations rely on every day. Through EHR and flexible API integrations, PatientCom helps information and communication workflows move across your technology environment without creating another disconnected communication silo.

PatientCom connects patient communication with the systems healthcare organizations rely on every day. Through EHR and flexible API integrations, PatientCom helps information and communication workflows move across your technology environment without creating another disconnected communication silo.

EHR Integrations — Connect patient information and communication workflows with your electronic health record environment.

API Integrations — Connect PatientCom with healthcare applications, scheduling systems, contact center technology and other enterprise platforms.

Connected Workflows — Use integrations to help communication events trigger actions and keep information moving between systems.

EHR

Scheduling

Contact Center

Healthcare Applications

PatientCom

Enterprise Systems

CONNECT WITH PATIENTCOM

Transform the Way You Connect With Patients.

Transform the Way You Connect With Patients.

Discover how PatientCom can bring intelligent communication, AI-powered engagement, automation and actionable insights together across your organization.

Discover how PatientCom can bring intelligent communication, AI-powered engagement, automation and actionable insights together across your organization.

Explore the Platform

Backed by 25+ years of healthcare communication and contact center experience.